HOW CAN I PLACE AN ORDER?

 

First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the Add to Cart button.

When you are ready to checkout, you have two options to choose from. You can click the Checkout Now button right after you've added an item to your cart or you can click on the Cart or Checkout button in the upper right-hand section of every page.

When viewing the entire contents of your cart clicking on the Proceed to Checkout button at the bottom of the page will take you to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue shopping as a Guest.

When you have made your Sign-in choice, you will complete a series of forms with your billing, shipping, and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.

 

HOW CAN I CANCEL MY ORDER?

 

If you’d like to cancel, you’ll need to reach out to our Call Centre at 800 124 0571 during operating hours within 60 minutes of placing an order.

 

SHIPPING TIMELINE?

We ship throughout KSA; delivery time differs depending on the city.

Orders placed will be delivered between 1-3 working days from the date order was submitted depending on your delivery address.

Orders placed on any KSA public holiday / Weekend will be deemed placed on the first KSA working day following the date on which the Order was submitted.

 

HOW MUCH IS THE SHIPPING COST?

 

Free Shipping on all orders.

 

TRACKING/MISSING A PACKAGE?

 

Our Call Center is here to help, connect with us by visiting our Contact Us page HERE. Please provide your order ID, full name, email address, and the missing item(s) from your order.

 

WHERE CAN I FIND MY ONLINE PURCHASE HISTORY?

 

To view your purchase history, sign into your account online and check out the “Your Order History” section of your profile. And if you are a guest user, please visit the Track Order page.

Having troubles? Our teams can help. Reach out to the Call Center by visiting our Contact Us page HERE.

 

I'M LOOKING TO EDIT THE ADDRESS ON MY ORDER?

 

Once an order is placed, we're unable to edit or make changes. Our team can help if you have any pressing questions—reach out to the call center by visiting our Contact Us page HERE.

 

MY ORDER HAS SHIPPED BUT SEEMS TO BE DELAYED?

 

Your order is delayed? Our teams can help. Reach out to the Call Center by visiting our Contact Us page HERE.

 

WHAT PAYMENT OPTIONS DO I HAVE?

 

You’ve got options—pay online by MasterCard, Visa, American Express (AMEX), Apple Pay or via our buy now pay later partners, Tabby and Tamara.

 

WHAT IS THE RETURN AND EXCHANGE POLICY?

 

Thank you for shopping with Majid Al Futtaim on behalf of Hollister. If you are not entirely satisfied with the purchase you have made, we are happy to refund or exchange your purchased items:

• Full-price items can be refunded or exchanged within 30 days from the purchase date.
• Sale/Discounted items can be refunded or exchanged within 14 days from the purchase date.
• Please retain your purchase receipt for any refund or exchange.
• Items must be unworn and maintained in their original condition upon purchase with original tags attached.
• No refund or exchange is available on underwear, swimwear, socks, jewellery, accessories, and lingerie.
• Refunds and exchanges will be processed only in the country of purchase and in the original payment mode.
• 15 days for exchange or refund will be offered in case of a manufacturing defect.

 

HOW CAN I RETURN AN ITEM?

 

For full-priced items, Hollister products can be refunded or exchanged within 30 days from the purchasing date. Sale items can be refunded or exchanged within 14 days from the purchase date. You can contact our call center at 8001240571 to cancel or partially cancel an order. Your order can be cancelled any time before it has been dispatched from our warehouse. After the cancellation is complete, you will receive a refund to the payment method in the country of purchase and in the original payment mode.

 

WHEN WILL I GET MY REFUND?

 

Once your return is processed at our warehouse, your funds will be credited back to your original method of payment. You can expect to see this reflected on your statement within 7-10 business days.

 

WHAT SHOULD I DO IF I DO NOT WANT TO RECEIVE MY ORDER?

 

You can contact our toll-free number on 8001240571 to cancel or partial cancel an order. Your order can be canceled any time before the order has been dispatched from our warehouse. After the cancellation is complete, you will receive a credit note for the same value of the returned items.

 

TAMARA

 

WHAT’S REQUIRED FOR ME TO PAY WITH TAMARA?

 

It’s simple! You’ll need to be over 18 years old with a valid, verifiable mobile number, a valid ID, and a valid payment card in Saudi Arabia or the United Arab Emirates.
* Tamara's availability may vary depending on the store you are shopping at.

 

WHEN WILL I RECEIVE MY ORDER IF I PAY WITH TAMARA?

 

You’ll receive your order on time, and make your payments according to your chosen payment plan! When paying with Tamara, your first payment is due upon making the order.
Once your first payment is made, your order is confirmed and will be shipped to you as per the store’s policies.
If you have any questions or concerns regarding payments, please reach out to the Tamara Customer Care team for support.

 

WHAT HAPPENS IF I WANT TO MAKE A RETURN / CANCELLATION?

 

With Tamara, it’s hassle-free! Based on the store’s policies, request the return or cancellation from the store. Once the store informs us of your return or cancellation, your payment plan will be updated and the relevant amount will be refunded to your account. For more details, please visit Tamara help center.

 

WHAT HAPPENS IF I MISS A PAYMENT?

 

In line with our commitment to providing a Shariah-compliant, flexible payment option, Tamara has eliminated all late payment fees effective January 2024.
You can continue to manage your payments effortlessly by downloading the Tamara app, where you’ll receive reminders and can easily track your upcoming payments.

 

WHY WAS MY ORDER DECLINED?

 

There are several potential reasons for rejection, including but not limited to the following:

Your card isn't activated or fit for e-commerce purchasing.

You have prior commitments to your bank/telecommunications company and/or are flagged by Simah/Al Etihad Credit Bureau (AECB).

You have overdue payments with Tamara.

Tamara's intricate risk system considers the value of your purchase too high.

The value of the items you're trying to buy exceeds the allowed purchase limit.

If none of the above reasons apply to you, please try again with a different card.

 

TABBY

 

WHAT IS TABBY?

 

tabby empowers you with the flexibility and freedom to choose how and when to pay for the things you love. Tabby lets you shop now, pay later without the interest, fees or debt traps.

 

HOW DOES TABBY WORK?

 

Select tabby on checkout. A pop up will appear with the four monthly instalment details. Register one time on our website with emirates ID, email and phone number to activate the payment service. Pay the first instalment immediately, and the rest of the payments will be scheduled as an automatic debit from the card that has been used for the first payment.

 

DO I NEED TO DOWNLOAD THE TABBY APP?

 

No, the entire process stays within the hollisterco.sa website.

 

HOW WILL THE INSTALMENT PAYMENT BE CHARGED?

 

Automatic debit will apply from the card that has been used for the first instalment.

 

HOW MANY INSTALLMENTS CAN I SELECT?

 

Four months is the standard duration pre-selected for this service. This cannot be altered.

 

CAN I CHOOSE THE AMOUNT TO BE DEDUCTED FOR EACH MONTH?

 

Instalments will automatically split equally. The amount cannot be altered.

 

DO I NEED TO PAY ANY ADDITIONAL AMOUNT TO AVAIL THIS PAYMENT SERVICE?

 

No interest or fees are applicable.

 

WHAT BANK CARDS CAN I USE?

 

Any debit or credit card accepted. Apple pay & Android payment options are not applicable.

 

CAN I USE THIS PAYMENT METHOD FOR ALL PRODUCTS?

 

Yes, no product exclusions apply.

 

CAN I RETURN OR REQUEST FOR REFUND ON PRODUCTS PURCHASED?

 

Yes, the general return and refund policy will be applicable.